Frequently Asked Questions

What are the benefits of physical therapy?

Physical therapy can help you improve your movement and function, reduce pain, avoid surgery and prescription pain medication, manage chronic conditions, recover from and reduce the risk of injury, as well as improve your overall health and well-being.

What about mobile physical therapy?

Mobile physical therapy brings the therapist to you, at your home or office. This gives you the convenience of receiving care in your own familiar environment and allows your therapist to give you their undivided attention. You'll learn how to exercise using your own environment and any equipment you already own. Your therapist will also have transportable equipment to bring to your session. We can also analyze and optimize your workstation for improved ergonomics. And you'll always work with the same therapist, not a therapy assistant or another clinician.

Do you have a physical location?

The short answer, no. FlexWell Rehabilitation and Performance is a mobile physical therapy and personal training company servicing Naperville and its neighbors. We will come to you, wherever you are most comfortable. We can meet at your home, office, or any other convenient location.

Do I need my own exercise equipment?

We are a mobile physical therapy and personal training company. We will have plenty of exercise equipment that travels well. However, if you have a home gym we certainly would love to help you maximize its usage.

Do I need to see my doctor first?

No, according the the Illinois Physical Therapy Practice Act:

A physical therapist may provide physical therapy services to a patient with or without a referral from a health care professional.

A physical therapist providing services without a referral from a health care professional must notify the patient's treating health care professional within 5 business days after the patient's first visit that the patient is receiving physical therapy. This does not apply to physical therapy services related to fitness or wellness, unless the patient presents with an ailment or injury.

Do you accept my insurance?

FlexWell Rehabilitation and Performance is currently considered an out-of-network provider. However, we will provide you with the necessary documentation to submit a claim to your insurance provider to help satisfy your deductible or for reimbursement.

What about Medicare?

We are not a Medicare physical therapy provider and they will not reimburse for our therapy services.

What forms of payment are accepted?

We accept most common forms of payment including Visa, Visa Debit, MasterCard, Debit Mastercard, American Express, Discover, Apple Pay, Google Pay, HSA, FSA, and, of course, cash.